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Ask a new question. I have a subscription on my Mac. Today, for whatever reason, Powerpoint will not open. I see box saying there was a problem, that Powerpoint will attempt to recover my work, etc. I\’ve reinstalled and still it won\’t open. I found this link, which seems to be my problem:. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Threats include any threat of suicide, violence, or harm to another.

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Based on your description, it seems like the issue started today and only happen to PowerPoint. I suggest you try to remove the PowerPoint Preferences. Please follow the below steps:. If issue persists, we suggest you try to perform clean boot on Mac to check whether other programs or font affect this issue.

Was this reply helpful? Yes No. Sorry this didn\’t help. Thanks for your feedback. I tried to open a Powerpoint file someone sent to me. I double clicked on the file from Apple Mail. Then I received the message.

May I know whether you can see this com. If yes, please move it to Desktop and check whether you can open PowerPoint. In the meantime, may I know the result after you performed clean boot on Mac? May I know how is the issue now? Please feel free to contact us if you need further help.

So, I suggest you follow the below steps and check whether Com. If yes, please move the folder to the Desktop location and check whether you can launch the PowerPoint application. I found the folder and moved it to my desktop. I could not open Powerpoint afterwards, same as before. Let\’s start with the basics. We know you don\’t have PowerPoint , but we don\’t know what update of PowerPoint you actually do have.

The current update is How to check your version of Office:. Right-click on the application and choose Get Info from the menu. If your version of Office is currently Download a copy of the current version of AutoUpdate from this link, install and then run AutoUpdate to bring your installation to current update level, then restart your Mac. If the updater does not open automatically after download, double-click the downloaded.

Click this link to download the updater. The update is free. I\’m using Powerpoint I just updated it this morning, as I have auto update enabled, and I noticed there was a Powerpoint update highlighted in the App Store on my Mac. I had hoped that would fix the problem but no Based on further information, you are using the latest production version of PowerPoint. To troubleshoot this issue, we suggest you change another user account to check whether this issue is related to the local account.

Please follow the steps in this article: Set up users, guests, and groups on Mac. Choose where you want to search below Search Search the Community. I have the same question 1. Report abuse. Details required :. Cancel Submit. Previous Next. Hi Patrick, Sorry for the inconvenient caused by this issue. Please follow the below steps: Quit all Microsoft Office for Mac applications. On the Go menu, click Home. Open Library.

Open the Preferences folder. Look for a file that is named com. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs.

Moreover, we would like to collect more information to move further: 1. Do other Office applications have the same issue? Did you do any action before this issue occurred? Best Regards, Ivy. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Thanks for your prompt reply, much appreciated.

Unfortunately, there is no file named com. No other applications have this issue, only Powerpoint. In reply to PatrickPray\’s post on September 10, Hi Patrick, Thanks for posting back.

No, there is nothing in Preferences that begins com. In reply to PatrickPray\’s post on September 14, Dear Patrick, com. Please share the updates after trying at your end. Hello, I found the folder and moved it to my desktop.

Hi Patrick, Let\’s start with the basics. Hello, and thanks again for your help. In reply to PatrickPray\’s post on September 16, Dear Patrick, Thanks for your efforts. This site in other languages x.



What\’s new in PowerPoint for Mac – Microsoft Support.Create Impactful Presentations


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